Refund & Cancellation Policy

Last updated: March 1, 2025

1. Overview

MenuPOS is a restaurant point-of-sale and billing application developed and operated by Qubelex Private Limited, a company incorporated in India. MenuPOS offers a free plan alongside several paid subscription tiers — Starter, Pro, and Pro Plus — that unlock additional features such as expanded menu items, multiple business profiles, advanced reporting, staff management, and priority support.

Subscriptions to MenuPOS paid plans can be purchased through two channels: the Google Play Store (via Google Play's in-app subscription system) and directly through Razorpay, our integrated payment gateway. This Refund & Cancellation Policy governs all purchases made through either channel and outlines the terms under which refunds may be granted, the eligibility criteria, and the process for requesting a refund or cancelling your subscription.

By subscribing to any paid MenuPOS plan, you acknowledge that you have read, understood, and agree to the terms set forth in this policy. This policy is supplementary to and should be read in conjunction with our Terms of Service and Privacy Policy.

2. Subscription Refunds

MenuPOS subscriptions operate on a recurring billing model. Depending on your chosen plan, you are billed either monthly or annually at the beginning of each billing cycle. Because digital subscription services are consumed continuously from the moment of activation, our refund policy reflects the nature of this delivery model.

Monthly Subscriptions: Monthly subscriptions can be cancelled at any time before the next billing cycle. Once a monthly billing cycle has commenced and payment has been processed, we do not offer partial refunds for the remaining days in that cycle. Your access to paid features will continue until the end of the current billing period, after which the subscription will not renew and your account will revert to the free plan.

Annual Subscriptions: Annual subscriptions represent a discounted commitment for a full year of service. If you have purchased an annual plan and wish to request a refund, you may be eligible for a pro-rata refund provided that your request is submitted within seven (7) calendar days of the initial purchase date. After this seven-day window, annual subscriptions are non-refundable, and your access will continue for the full duration of the annual billing period.

Google Play Purchases: Subscriptions purchased through Google Play are also subject to Google's own refund policies. In some cases, you may be able to request a refund directly through the Google Play Store within 48 hours of purchase. We recommend reviewing Google's refund policy for purchases made via the Play Store.

3. Eligibility for Refund

You may be eligible for a full or partial refund under the following circumstances:

Within 7 Days of Purchase: If you submit a refund request within seven (7) calendar days of your initial subscription purchase (not a renewal), you are eligible for a full refund for monthly plans or a pro-rata refund for annual plans. This grace period is intended to give new subscribers adequate time to evaluate whether MenuPOS meets their business needs.
Service Not as Described: If the features or functionality of your subscribed plan materially differ from what was described on our website or within the application at the time of purchase, and this discrepancy is verified by our support team, you may be eligible for a refund regardless of the time elapsed since purchase.
Technical Issues Preventing Use: If a persistent technical issue on our end prevents you from accessing or using the core functionality of MenuPOS for an extended period (more than 72 consecutive hours), and our support team is unable to resolve the issue in a timely manner, you may be eligible for a full or partial refund. Isolated outages, scheduled maintenance windows, and issues caused by your device, network, or third-party integrations are excluded from this provision.
Duplicate Charges: If you have been charged more than once for the same subscription period due to a billing error, the duplicate charge will be refunded in full. Please contact our support team with your transaction details so we can verify and process the correction promptly.

4. Non-Refundable Items

The following are expressly excluded from our refund policy and are non-refundable under any circumstances:

Used Subscription Periods: Any portion of a subscription billing cycle that has already been consumed (i.e., days during which you had active access to paid features) is non-refundable. Refunds, when granted, are calculated on a pro-rata basis from the date of the refund request, not the date of cancellation.
Add-on Purchases After 7 Days: Any one-time add-on purchases, premium features, or supplementary services acquired more than seven (7) days prior to the refund request are non-refundable. This includes any feature upgrades or premium integrations purchased separately from the base subscription.
Third-Party Fees: Transaction processing fees, payment gateway charges, currency conversion fees, and any other costs imposed by third-party payment processors (including Google Play and Razorpay) are non-refundable. These fees are charged by the respective payment providers and are beyond the control of Qubelex Private Limited.
Subscription Renewals Beyond 48 Hours: Automatic renewal charges that have not been disputed within 48 hours of the renewal transaction are non-refundable. It is your responsibility to cancel your subscription before the renewal date if you no longer wish to continue the service.
Free Plan Usage: The MenuPOS free plan does not involve any monetary transaction and is therefore not subject to this refund policy.

5. How to Request a Refund

To initiate a refund request, please send an email to support@menupos.in with the subject line "Refund Request" and include the following information:

Account Email: The email address associated with your MenuPOS account.
Transaction ID: The transaction or order ID from your payment confirmation email or receipt. For Google Play purchases, this can be found in your Google Play order history. For Razorpay payments, the transaction ID is available in your payment confirmation email.
Reason for Refund: A clear and detailed explanation of why you are requesting a refund, including any relevant screenshots, error messages, or correspondence with our support team.
Date of Purchase: The date on which the original purchase or the most recent charge was made.

Our support team will acknowledge your request within 24 hours of receipt and provide a substantive response — including a decision on your refund eligibility — within 48 business hours. In some cases, our team may request additional information or ask you to complete troubleshooting steps before a final decision is made.

Please note that submitting a refund request does not guarantee approval. Each request is evaluated individually based on the criteria outlined in this policy.

6. Processing Time

Once a refund request has been reviewed and approved by our support team, the refund will be processed within 5 to 10 business days. The exact timeline may vary depending on your payment method and financial institution.

Razorpay Payments: Refunds for payments made through Razorpay are typically processed within 5 to 7 business days. The refund will be credited to the original payment method used at the time of purchase — whether that is a credit card, debit card, UPI account, or net banking account. You will receive an email confirmation from both MenuPOS and Razorpay once the refund has been initiated.

Google Play Payments: Refunds for Google Play purchases are processed by Google and typically appear within 3 to 5 business days, depending on your bank or card issuer. Google may issue the refund as a Play Store credit or to your original payment method, in accordance with their policies.

Bank Processing Delays: Please be aware that while we initiate refunds promptly after approval, your bank or financial institution may take additional time to reflect the credit in your account. If you have not received your refund within 15 business days of the approval notification, please contact our support team with your refund reference number so we can investigate the status with the payment provider.

7. Cancellation Policy

You may cancel your MenuPOS subscription at any time. There are no cancellation fees, penalties, or lock-in periods associated with any of our subscription plans. Cancellation can be performed through the following methods:

From the MenuPOS App: Navigate to Settings > Subscription > Manage Subscription, and tap the "Cancel Subscription" option. You will be asked to confirm your cancellation. Once confirmed, your subscription will be marked for cancellation at the end of the current billing period.
From Google Play: If your subscription was purchased through Google Play, open the Google Play Store app, go to Menu > Subscriptions, find MenuPOS, and tap "Cancel Subscription." This will stop future billing, and your access will continue until the end of the current period.
Via Email: You can also request cancellation by emailing support@menupos.in from the email address associated with your account. Please include your account email and the reason for cancellation (optional). Our team will process the cancellation within one business day.

What Happens After Cancellation: Upon cancellation, your paid features will remain accessible until the end of the current billing cycle (monthly or annual). After the billing period expires, your account will automatically transition to the free plan. All your data — including menu items, orders, customer records, and reports — will be preserved and remain accessible within the limits of the free plan. No data is deleted upon cancellation.

Resubscription: You may resubscribe to any paid plan at any time after cancellation. Your existing data and configurations will be restored immediately upon reactivation. If you resubscribe within 30 days of cancellation, your previous settings and preferences will be fully intact.

8. Contact

If you have any questions about this Refund & Cancellation Policy, or if you need assistance with a refund request or subscription cancellation, please reach out to us:

Email: support@menupos.in
In-App Support: Open MenuPOS > Settings > Help & Support > Chat with Us
Company: Qubelex Private Limited

We are committed to ensuring a fair and transparent experience for all our users. Our support team is available to help resolve any billing concerns promptly and professionally.