How Can We Help You?
Browse our help articles, check FAQs, or reach out to our support team directly.
Support Categories
Find answers organized by topic. Help articles for each category are on the way.
Getting Started
Download the app, create your account, set up your menu & start billing.
Articles Coming SoonBilling & Payments
Subscriptions, invoices, Razorpay payments, plan upgrades & refunds.
Articles Coming SoonAccount & Profile
Manage your profile, change business details, or delete your account.
Articles Coming SoonTechnical Issues
App not loading, sync errors, login problems & other troubleshooting.
Articles Coming SoonPrinting & Hardware
Bluetooth printer setup, 58mm/80mm support, KOT printing & tips.
Articles Coming SoonReports & Analytics
Sales reports, tax summaries, item-wise analytics & data exports.
Articles Coming SoonNeed to Talk to Us?
Whether you have a question, need help with the app, or want to report an issue — fill out our contact form and we'll get back to you within 24 hours.
Go to Contact PageOther Ways to Reach Us
You can also reach us directly via email.
Escalation Process
If your issue hasn't been resolved through regular support, you can escalate it. Please make sure:
- You have already contacted our support team via the contact form or email
- You have a ticket number or reference from your initial request
- Your issue has not been resolved within 48 hours
If all conditions are met, email us at escalations@menupos.in with your ticket number.
Frequently Asked Questions
How do I get started with MenuPOS?
Download MenuPOS from the Google Play Store, create your account, set up your business profile, and start adding your menu items. You can begin taking orders within minutes. Our Getting Started guide walks you through each step.
How does billing and subscription work?
MenuPOS offers a free plan with essential features. Paid plans (Starter, Pro, Pro Plus) are billed monthly or annually through Razorpay. You can upgrade, downgrade, or cancel anytime from the Subscription screen in the app.
How do I connect a Bluetooth printer?
Go to Settings > Printing & Hardware, enable Bluetooth, and pair your thermal printer. MenuPOS supports most 58mm and 80mm Bluetooth thermal printers. Once paired, you can print bills and KOT slips directly from the sales screen.
Can I delete my account?
Yes. Go to Settings > Account > Delete Account. This will permanently remove your profile, business data, and all associated records. This action cannot be undone. Please export your data before proceeding.
Is my data safe with MenuPOS?
Absolutely. MenuPOS uses Firebase (Google Cloud) for data storage with enterprise-grade encryption at rest and in transit. Your business data is protected by granular Firestore security rules, and only authenticated users with proper permissions can access it.
Does MenuPOS work offline?
Yes. MenuPOS caches your menu, customer data, and recent orders locally using SQLite. You can continue taking orders and printing bills even without an internet connection. Data syncs automatically to the cloud once connectivity is restored.