1 Overview
Qubelex Private Limited aims to make every MenuPOS subscription experience satisfying. This Refund Policy outlines when and how refunds are issued for MenuPOS subscriptions. Please read this alongside our Cancellation Policy.
Quick summary: We offer a 7-day refund window for new subscriptions. Annual plans have a 14-day refund window. Renewals are generally non-refundable after processing.
2 Refund Eligibility
2.1 New Subscriptions
If you purchase a new MenuPOS subscription and are not satisfied, you may request a full refund within 7 days of the initial purchase date. This applies to monthly plans.
2.2 Annual Subscriptions
For annual subscription purchases, you may request a full refund within 14 days of purchase if you have not used the paid features of the upgraded plan significantly.
2.3 Plan Upgrades
If you upgrade from one plan to another, the prorated unused value of your current plan will be applied to the new plan cost. Direct refunds for mid-cycle upgrades are not issued — the credit is automatically adjusted.
2.4 Technical Issues
If MenuPOS experiences a significant outage (more than 48 consecutive hours) that prevents your use of the Service, and we are unable to restore service, you may be eligible for a prorated refund for the affected period. Please contact support within 7 days of the incident.
3 How to Request a Refund
To request a refund, please email social@menupos.in with the following information:
- Your registered email address or phone number
- Your subscription plan and purchase date
- Reason for requesting a refund
- Payment transaction ID or receipt (if available)
Our team will review your request and respond within 3 business days. Approved refunds are processed to the original payment method.
4 Processing Time
Once a refund is approved:
- UPI / Net Banking: 3–5 business days
- Credit / Debit Card: 5–10 business days (depending on your bank)
- Google Play Billing: Up to 14 days (processed by Google)
Processing times are subject to your bank or payment provider's timelines, which are outside our control.
5 Non-Refundable Items
- Subscription renewals (monthly or annual) after the renewal has been processed
- Partial months of service after the refund window has passed
- Requests made after the 7-day (monthly) or 14-day (annual) window
- Accounts suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy
6 Payment Disputes
If you believe you have been incorrectly charged, please contact us at social@menupos.in before initiating a chargeback with your bank or payment provider. We can typically resolve billing disputes faster through direct communication.
Initiating a chargeback without contacting us first may result in account suspension pending investigation.
7 Contact
For refund requests or questions: social@menupos.in
For unresolved issues (with support ticket no.): escalations@menupos.in